Shoe33 is committed to protecting the privacy and personal data of every member. This document transparently explains how we collect, use, store, and safeguard your information in line with industry best practices.
Six core data protection principles we practise to ensure your personal information remains safe and secure at all times
All your personal data and financial transactions are protected by 256-bit SSL encryption — the same technology used by leading banking institutions in Malaysia to ensure your information remains inaccessible to unauthorised parties.
You have full control over your personal data. Through your account settings, you can update, request a copy of, or request deletion of your data at any time without any complicated procedures.
Shoe33 has never and will never sell, rent, or trade members' personal data to any third party for marketing purposes. Your data belongs to you — it is not a business asset of ours.
Your data is stored on servers protected by multi-layer access controls, enterprise-grade firewalls, and real-time intrusion detection systems. Data backups are performed regularly to prevent information loss.
Shoe33's Privacy Policy complies with Malaysia's Personal Data Protection Act 2010 (PDPA). We periodically update this policy to ensure it remains aligned with the latest legislative changes and regulatory requirements.
In the event of any security incident that may affect your data, shoe33 is committed to notifying affected members within 72 hours via email and in-platform notifications.
Welcome to the shoe33 Privacy Policy page. We understand that your privacy matters greatly, and we take seriously the trust you place in us to manage your personal data responsibly. This document is designed to give you a clear and transparent overview of how shoe33 handles your personal information from the moment you register as a member until you stop using our platform.
This Privacy Policy applies to all services offered by shoe33 through our official website at shoe33.pro and any related mobile applications. By using our platform, you agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please stop using the platform and contact us to close your account.
Shoe33 only collects personal data that is strictly necessary to deliver our services efficiently, securely, and in compliance with legal requirements. Below are the categories of data we collect:
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Identity Information | Full name, date of birth, identity card / passport number | Identity verification (KYC), fraud prevention |
| Contact Information | Email address, mobile phone number | Account communications, security notifications |
| Financial Information | Bank account details, e-wallet numbers, transaction records | Deposit and withdrawal processing |
| Technical Data | IP address, device type, operating system, web browser | Account security, fraud detection |
| Usage Data | Game history, betting records, session duration | Service improvement, responsible gambling compliance |
| Communication Data | Customer support chat records and emails | Complaint resolution and service quality improvement |
Shoe33 follows a data minimisation principle — we only collect information that is strictly necessary for the stated purpose. We do not collect sensitive data such as medical information or religious beliefs unless required by law.
The personal data we collect is used solely for legitimate purposes that have been made known to you. shoe33 will not use your data for any other purpose without obtaining your consent first. The following are the specific purposes for which your data is used:
Shoe33 does not sell or disclose your personal data to third parties for marketing purposes. However, in order to operate our business lawfully and securely, we may need to share certain data with the following parties under limited and controlled circumstances:
All third parties that receive your data from shoe33 are bound by confidentiality and data protection agreements requiring them to use that data only for agreed purposes and to protect it to appropriate security standards.
The security of your personal data is the top priority of shoe33. We continuously invest in the latest security technologies and procedures to ensure your data is protected against unauthorised access, loss, misuse, or unauthorised disclosure.
While shoe33 takes all reasonable security measures, the safety of your data also depends on your own actions. Make sure you use a strong password, do not share your login credentials, and always log out of your account — especially when using a public or shared device.
Shoe33 retains your personal data only for as long as needed to fulfil the purpose for which it was collected, or as required by applicable law. Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be identified.
| Data Type | Retention Period | Reason |
|---|---|---|
| Active Account Data | For the duration of the active account | Ongoing service management |
| Transaction Records | 7 years after transaction | Financial and tax legal requirements |
| KYC Documents | 5 years after account closure | AML (Anti-Money Laundering) Compliance |
| Security Logs | 2 years | Security incident investigation |
| Customer Support Data | 3 years after resolution | Reference and service improvement |
| Marketing Data | Until consent is withdrawn | Relevant promotional communications |
As a shoe33 member and data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data. shoe33 is committed to respecting and facilitating the exercise of these rights:
Requesting a copy of all personal data we hold about you
Requesting correction of inaccurate or incomplete data
Requesting deletion of your data under certain permitted circumstances
Restricting the processing of your data in certain situations
Receiving your data in a machine-readable format
Objecting to data processing for direct marketing purposes
To exercise any of the above rights, please contact our customer support team via Live Chat or email at [email protected]. We will process your request within 30 calendar days of receipt. Some requests may require additional identity verification before we can proceed.
Shoe33 uses cookies and similar tracking technologies to enhance your experience on our platform, maintain session security, and understand how our platform is used. Below are the types of cookies we use:
| Cookie Type | Purpose | Status |
|---|---|---|
| Essential Cookies | Maintaining login sessions, account security, and core platform functionality | |
| Performance Cookies | Analysing how the platform is used to identify and resolve technical issues | |
| Functional Cookies | Remembering your preferences such as language, theme, and display settings | |
| Analytics Cookies | Collecting anonymous usage statistics for continuous improvement |
You can manage cookies through your web browser settings at any time. Please note that disabling essential cookies may affect platform functionality, such as the ability to stay logged in or access certain game features.
As part of global operations, shoe33 may need to transfer your personal data to servers or parties located outside Malaysia. All cross-border data transfers are carried out in compliance with appropriate data protection standards to ensure your data is always protected at a level equivalent to that in Malaysia.
The shoe33 platform is not intended for individuals under the age of 18, and we do not knowingly collect personal data from children. All registration processes require age verification, and we take active steps to prevent minors from accessing our platform.
If you find that we have inadvertently collected personal data from someone under the age of 18, please contact us immediately at [email protected] and we will take immediate action to delete that data from our systems.
Shoe33 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our data processing practices, new legal requirements, or improved security technologies. We are committed to keeping you informed of any material changes.
We encourage you to review this page periodically to stay informed about how we protect your personal information. If you disagree with any amendments, you have the right to close your account and request deletion of your data.
If you have any questions, concerns, or wish to exercise your rights in relation to this Privacy Policy, the shoe33 data protection team is ready to assist you:
Your personal data is fully protected at shoe33. Enjoy thousands of slot games, Live Casino, and sports betting safely — your security is our responsibility.
Shoe33 supports the practice of Responsible Gaming. Please set your gaming limits and play within your means.
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Answers to questions frequently asked by our members regarding our privacy policy and data protection practices